Compass Support

Use the same Apple or Google account you originally chose. Check your connection and retry. If the problem continues, contact support with the error message; never send your password or verification codes.

Open Profile → Settings → Edit Profile. Travel DNA preferences are also available in Settings.

Open your trips dashboard and choose the option to add a trip. Enter your destination and dates, then open the trip to start planning.

Open a trip and choose a day in its itinerary. Add an attraction, transport or accommodation item and review its details.

Use the trip map for an overview or a daily map for that day’s plans. Check place details if a pin is missing. Google Maps handoff opens the selected place or route in Google’s service.

Open your trip’s budget to record expenses and review totals. Check currencies and entered amounts if a total looks wrong.

Open your trip’s sharing or people controls to invite collaborators. Review access permissions and trip details before sharing.

Use the QR option in the sharing flow and let the recipient scan the code. Treat the code like a link: anyone receiving it may forward it.

Use the itinerary’s PDF sharing option to export a copy. Review the preview before sending. A PDF is a snapshot and will not update when your itinerary changes.

Open the Compass Pro purchase screen in the app to review available features, plans and pricing before confirming a purchase with Apple.

Choose Restore purchases on the Pro purchase screen. Use the Apple account that made the purchase and sign in to your Compass account. If access is still missing, contact support.

On iPhone, open Settings → your name → Subscriptions → Compass. Deleting the app or your Compass account does not cancel billing.